Innovative Technology and Comprehensive Services
CSE Crosscom offers unrivaled customer support, from technical support, managed services, vehicle upfitting, and product rentals.
We are dedicated to servicing the customer during their entire customer journey, from initial consultation, to design, installation, solution orientation, and routine or annual maintenance. We can support the customer in a variety of ways, from a direct capital expense to op-ex managed service models that allow customers to lease the wireless communications and security technology, while we provide ongoing service and system upgrades as the technology evolves from year to year.
FCC Licensing
CSE Crosscom works with customers and designated governing bodies to identify available frequencies in your areas and ensure FCC license and channel assignments are compliant during the life-cycle of your radio system.
Design & Engineering
Our certified systems engineers frequently participate in the latest technology and product-sanctioned training to provide our customers with the most current innovation available on the market. Our system engineers will work with you on initial consultation through project implementation and throughout the hand-off to ensure a smooth transition and system optimization.
Repair & Maintenance
CSE Crosscom is a certified repair shop for Motorola Solutions products and many other manufacturers. Our in-house bench technicians annually participate in training to stay on top of the latest product enhancements and to ensure our ability to repair most products on-site in a timely fashion. If repairs require a more extended period, rental radios can be made available from our rental fleet, so your critical operations are not interrupted.
Certifications/Training
At CSE Crosscom, we take our training and certifications seriously. We are proud of the investment we make in our people, and it shows in their dedication to serving and exceeding our customer’s expectations. We are proud to be recognized as a Motorola Solutions Platinum Channel Partner, a Motorola Solutions Service Specialist, a Certified Service Center, and recognized by the ETA (Electronics Technicians Association).
Vehicle Upfitting
Upfitting vehicles with the latest radio technology, video cameras, DVRs, modems, routers, antennas, lightbars, and more is a priority for CSE Crosscom, as we look to support all our customers’ mobile vehicle requirements. Our team of trained service technicians are well versed in upfitting a variety of vehicles with the latest technology on the market.
Rentals
CSE Crosscom is a global leader in rentals and radio technology, CSE Crosscom offers flexible communication solutions for cultural and corporate events for both short and long-term needs. Our premier rental services encompass world-class projects for events of all sizes including:
- Sporting Events
- Concerts
- Corporate Events
- City Festivals
- Transportation and Logistics
- Construction
Managed Service Agreements
CSE Crosscom offers a variety of Managed Services Agreements and Financing opportunities to fit our customers’ needs. CSE Crosscom offers flexible terms including:
Managed Service Agreements
- OpEx vs. CapEx Purchasing Models
- CSE will Manage the Total Lifecycle of the Solution
Financing Options
- Purchase Over Time
- Leasing
- Lease to Own
Service Level Agreements
CSE Crosscom recognizes the important role your critical communications and security solutions play to your business or operations. With this in mind, we offer our customers three tiers of SLAs to be responsive to your needs. With multiple locations and a deep bench of certified field technicians, we can respond:
- 24 Hrs/7 Days Wk/365 Days Year
- 7 Days / 8 am – 6 pm
- 5 Days / 8 am – 6 pm